FAQ: PC2Phone
What Equipment do I need?
How does it work?
Can I try before I buy?
How can I get a PIN?
How do I make a call?
What will my call cost?
Troubleshooting
What Equipment do I need?
In order to make a PC to Phone Call you will need a PC with these
specifications or better:
System Requirements:
• Windows 2000, XP or Windows7.
• Internet Explorer 6.0 or later
• 233MHz Intel or AMD processor (266 MHz with any other pentium-compatible CPU),
• 5 Megabytes available RAM
• 5 Megabytes available disk space
• Microphone & Speakers (or headset/handset for better sound quality)
• SVGA display card with 256 colours (16-bit colour recommended)
• Internet connection: ADSL with 256 Kb/second speed or higher.
Settings:
• Please ensure that your microphone and speakers (headset/handset) are plugged into the
sound card of the PC.
• Ensure that you are not behind a firewall. Home users will not usually have a firewall
problem unless your ISP uses a firewall. Please check with your ISP or your network
administrator to be removed from behind a firewall.
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How Does it Work?
Does the service work on Dial Up / Cable Modem / ADSL / ISDN?
Our service works on most internet connections. As long as you are connected to the internet at 33.6Kbit or above you should be able to use our service.
Does your service work from anywhere in the world?
Yes it does, unless your local ISP or government blocks internet telephony.
Does the person I'm calling need to have your service?
No, they do not as you are calling an ordinary landline or mobile telephone.
Does your service work with Macintosh/Linux?
Our dialer only works with Windows Operating Systems: 2000, XP and Windows7.
How good is the voice quality?
The phone quality is usually good. The quality depends on several factors such as the PC performance, Internet connection speed. Quality of the sound card……etc. If you are having difficulty to hear the called party, careful analysis should be carried out to define the problem reasons and take corrective action.
Please go to this location for a free test for your connection:
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Can I try before I buy?
Do you want to test the quality of a PC to phone call before you buy a PIN?
Just download the Dialer, click on file, then Audio settings & go through the steps. If the test is successful, you should get good quality voice calls.
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How can I get a PIN?
In order to purchase a pre paid card you need to contact a reseller in your country. Call3net does not sell directly to consumers.
To become a reseller please fill in the request form.
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How do I make a Call?
1 Obtain a PIN from your nearest reseller.
2 Click on “File” then account settings.
3 Enter your Account & PIN information.
4 Dial the phone number you wish to call by entering the country code in the left field,
alternatively select the country from the pull down menu.
5 Enter the area code and number in the right hand field.
6 Click the Dial button.
7 Speak into your microphone or handset - say "hello" you're in a real time live phone call.
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What will my call
cost?
How is my calling account billed?
• All PC to Phone calls are charged in US$ per minute.
• Your call is charged on the basis of where you call TO not where you call FROM E.g. Calling
the USA from ANYWHERE you pay US$0.02/min. = 2 cents per minute.
• You are automatically billed in one-minute increments for the duration of the call (this
means a call of 50 seconds is charged as 1 minute BUT a call of 65 seconds is charged as 2
minutes).
• There is NO connection charge
• NO monthly service charge.
• There are NO hidden charges.
• You pay only for the minutes that you use.
How will I know how much money I have left?
When you enter your Account & PIN on the dialer and dial your destination number it will show you how much time you have left to make your call on the basis of how much money you have.
How long is the Prepaid Calling Account valid for?
Your calling account will be valid for 60 days from first use.
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Troubleshooting
If you are unable to find a solution here then please contact our customer service team -
The call does not connect:
Make sure that you are online (on the internet).
• Are you using a valid 9 digit PIN?
• Do you have enough credit on your PIN to make the call?
• Are you dialling the correct number?
• Are you dialling the number in the correct format - as an international number? country
code + area code (with no 0 in front of it) + destination no. E.g. 44 7940 509294
Neither party can hear anything or you cannot hear each other clearly:
Are your microphone & speakers (headset/handset) plugged into the soundcard of your PC?
Do NOT plug them into the modem or anywhere else.
• Are your PC sound settings set to mute?
• Use the audio controls in the dialer window to make sure that your microphone and
speaker volume are not set too low.
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